SHIPPING & RETURN POLICY
Items ordered from this site will be delivered or shipped within 2 - 5 business days from the day the payment is received by us. A minimal delivery or shipping fee is normally charged to the buyer depending on the destination, unless otherwise charged FREE on orders that meet the purchase requirement.
Items ordered on this site will be delivered or shipped via local courier. We allow pick up orders at our main office or nearest accredited dealer or distributor.
Note: Purchases during peak or holiday seasons may encounter slight delays in shipping.
Super Nova Safety Products Inc. (SNSPI), shall not be held liable for any damages or loss items while in the possession of the local courier.
Orders for delivery outside the Philippines are currently not accepted.
RETURN AND REFUND POLICY
In the event that you purchase an incorrect item, you will be permitted to exchange that item within 48 hours upon the date of payment, otherwise no more exchange will be permitted. Exchanges are subject to the availability of your requested item and will be based on the return policy agreement. Return and Exchange will also be based on the warranty agreement of the item.
To request an exchange, please e-mail with the subject, "Request for Item Change". Please take note that the two-way shipping and processing fees will be shouldered by you.
At this time, we can only offer an exchange but not refund or cancellation on paid orders.
In the unlikely event of an error on our part (e.g. our delivered item/s do not match your order on record), SNSPI shall bear the cost of re-delivery. The buyer shall have two (2) working days from receipt of the item/s to report the error to us through email or at contact numbers provided in this site. We will then contact you with further details on how to exchange your item.